Advantages of a Customer Contact Center

Advantages of a Customer Contact Center

Establish WOW experiences with these four advantages. To stand out from competitors, businesses are utilizing Customer Contact Centers to meet and exceed consumer expectations. A reliable Customer Contact Center will provide your company with advantages that can only...
Recognition Ideas Your Team Will Love

Recognition Ideas Your Team Will Love

Make your employees feel extra-special with a creative rewards program. Did you know that 50% of employees believe increased recognition would reduce voluntary turnover? Companies with a solid recognition strategy see an increase in employee morale, higher...
Goal Setting for Greatness

Goal Setting for Greatness

Make things happen for your company with these 5 goal setting tips. As a small business owner, your workload is daunting. You have your personal responsibilities, along with the responsibilities of your employees. To stay afloat you must set specific goals and...
Ban the Box: What Should Businesses Do?

Ban the Box: What Should Businesses Do?

In May of 2016, a new federal regulation nicknamed Ban the Box, started to remove questions regarding criminal history during initial candidate screening. Since laws enforcing Ban the Box have been enacted, recent studies have shown it increases racial discrimination...